Privacy Policy & Disclaimers

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our Privacy Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

We collect information you choose to give us through this website. Depending on which part of the site you use, that may include:

• Contact form. Your name, email address, phone number, and any other details you enter in order to communicate with us.
• Membership applications and renewals. Your name, agency, contact details, and documents you upload in support of your application, such as proof of insurance.
• Member accounts. The login credentials and profile details of members who use the member portal, including continuing education submissions.
• Event and conference registration. Attendee and vendor details needed to register you for a meeting or conference.
• Vacancy reports. Contact and availability information submitted by long-term care providers.
• Payments. Membership dues and event fees are processed by our payment provider, Stripe. Your full card number is entered directly with Stripe and is not stored on our systems.

We collect information from you when you send us an email, submit a form on this website, register for an event, apply for or renew membership, or make a payment.

We may use the information we collect from you when you register, sign up for a newsletter, respond to a survey or marketing communication, browse the website, or send us an email.

We use the information we collect from or about you for various purposes, including: to provide you with requested information and services; to administer membership and event registration; to contact you as needed for your use of the site; and to enhance our security and prevent fraud. We understand that you may wish to make choices about how we collect, use, and share your information. In certain instances, you may opt out of how we or third parties collect or handle your personal information. If you have a question about your ability to opt out or would like to exercise this right, please contact us or email support@osraa.com.

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted in transit. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enable the site's or service provider's systems to recognize your browser and capture and remember certain information.

For instance, we use cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We use cookies to compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. Cookies are also used to keep you signed in to the member portal.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some parts of the site — including member login — may not work.

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, as long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

Members and business members who join OSRAA are listed in our public directories with the business contact details they provide for that purpose.

Occasionally, at our discretion, we may include or offer third-party products, services, or information with links on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your browser may deliver a "Do-Not-Track ('DNT') signal," or similar mechanism for exercising choices about the collection of information about your online activities. Because technology continues to change, we do not guarantee that we will honor DNT signals or similar mechanisms at this time.

When you sign up to use special features of this site, you may be asked to agree to special terms governing your use of the special feature. In some cases, you may be asked to expressly consent to special terms, for example, by checking a box or clicking on a button marked "I agree." This type of agreement is known as a "click-through" agreement. If any terms of the click-through agreement differ from the terms of this Policy, the terms of the click-through agreement will supplement or amend this Policy and be binding upon you, but only with respect to the matters specified in the click-through agreement.

It's also important to note that we do not allow third-party behavioral tracking.

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. This website is not directed to children under 13 and we do not knowingly collect their information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: we will notify affected users via in-site notification within 7 business days.

We also agree to the Individual Redress Principle, which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions
• Send you additional information related to your inquiry
• Send membership, renewal, and event notices to members who have an account with us

To be in accordance with CAN-SPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by sending us an email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at support@osraa.com and we will promptly remove you from all marketing correspondence.

This site uses cookies — small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, keep you signed in, and provide anonymized tracking data to third-party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser.

This disclaimer ("Disclaimer", "Agreement") is an agreement between the Website Operator ("Website Operator", "us", "we" or "our") and you ("User", "you" or "your"). This Disclaimer sets forth the general guidelines, terms and conditions of your use of the osraa.com website and any of its products or services (collectively, "Website" or "Services").

Any views or opinions represented in this Website belong solely to the content creators and do not represent those of people, institutions or organizations that the Website Operator or creators may or may not be associated with in professional or personal capacity, unless explicitly stated. Any views or opinions are not intended to malign any religion, ethnic group, club, organization, company, or individual.

You may not modify, print or copy any part of the Website. Inclusion of any part of this Website in another work, whether in printed or electronic or another form, or inclusion of any part of the Website in another website by embedding, framing or otherwise without the express permission of the Website Operator is prohibited.

While we have made every attempt to ensure that the information contained on the Website is correct, the Website Operator is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information on the Website is provided "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied. In no event will the Website Operator, or its partners, employees or agents, be liable to you or anyone else for any decision made or action taken in reliance on the information on the Website or for any consequential, special or similar damages, even if advised of the possibility of such damages.

Information on the Website is for general information purposes only and is not intended to provide legal, financial, medical, or any other type of professional advice. Please seek professional assistance should you require it. Furthermore, information contained on the Website and any pages linked to and from it are subject to change at any time and without warning.

We reserve the right to modify this Disclaimer relating to the Website or Services at any time, effective upon posting of an updated version of this Disclaimer on the Website. Continued use of the Website after any such changes shall constitute your consent to such changes.

You acknowledge that you have read this Disclaimer and agree to all its terms and conditions. By accessing the Website you agree to be bound by this Disclaimer. If you do not agree to abide by the terms of this Disclaimer, you are not authorized to use or access the Website.

If there are any questions regarding this privacy policy or this disclaimer, or if you wish to contact us concerning any matter relating to them, you may reach us through our contact form or by email at support@osraa.com.